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HUB International Coastal Insurance
British Columbia’s leading solution provider for STRATA Insurance
You get more when you buy from our STRATA specialists at HUB International Coastal Insurance Brokers. You receive the combined power of our vast global resources and solid local relationships. We deliver the solution that makes the most sense for you when it comes to your needs.

Our People

HUB International Coastal Insurance Brokers has its origins in Coastal Insurance Services Ltd., which was founded in Vancouver in 1983. Since its inception, HUB International Coastal has concentrated on employee education, professionalism, and exceptional customer service. Our full time staff of 25, led by Dave Terry, CAIB, has over 360 years of combined experience for our clients to draw upon from our office in Burnaby, B.C.

Our staff is exceptional. We pride ourselves in going that extra mile to ensure that you understand what you're purchasing. Our full time claims manager guides people carefully and professionally through a series of organized steps to assure proper payment of claims. Beyond that, every HUB International Coastal employee understands that an insurance policy is a promise to perform when needed. You can't drive it, eat it, wear it, or show it off and you seldom hear anyone brag about their insurance policy. The only chance we have to "show off" is when you need advice or have a claim. That's what we are here for!

Our Knowledge

As insurance professionals offering complex contractual products that differ so greatly, we believe our experienced recommendations can be of value to you. We believe that as consumers ourselves, we clearly understand the importance of competitive pricing. We also understand that the real cost of insurance is not just the premium, but how the insurer responds, or fails to respond, in the event of a claim.

Moreover, Our People are equipped to deal with the latest trends and developments in STRATA insurance and are committed to giving you the added value of Our Knowledge. Our growth has allowed us to acquire experts in every aspect of Strata Insurance, spanning condominiums, townhomes and, in addition, detached homes. This level of specialization is why we’re the largest supplier of Strata insurance in British Columbia.

We believe in the quotation credited to Edmund Burke in 1774 that:

"Your representative owes you, not only their endeavour, but their judgement; and they betray you instead of serving you if they sacrifice their judgement to your opinion only."

We believe that as Independent Insurance Brokers we represent you at all times. We work for you.

 

Our People

Your HUB International Coastal Insurance team

Dave Terry
Executive Vice President

Dave Terry is Vice President, Strata Division for HUB International Insurance Brokers. Dave joined HUB International in 2011 with the merger of Coastal Insurance Brokers and HUB International, and has over 20 years of insurance experience.

Dave’s insurance career began with a large BC lower mainland insurance brokerage with 19 locations, where he gained experience in Commercial Insurance and became part-owner. In 2007 he joined Coastal Insurance Brokers as a partner, where he began to specialize in Strata Insurance and developed a large client base, providing the best coverage and service to property managers and their unit owners. In 2011, Coastal Insurance merged with HUB International, providing strata clients with even more resources and industry clout to ensure the best coverage, service and pricing.

As Vice President of HUB’s Strata Division, Dave oversees both the sales and operations of the division, working closely with the Strata Industry in BC. Dave is also very active in the insurance industry, having served on the Board of Directors for the Insurance Brokers Association of BC (IBABC), as well as several Insurance Company Broker Councils, and is a Canadian Accredited Insurance Broker (CAIB). He is also personally committed to his community, and is involved with a number of local sports teams and charitable endeavors.

With his extensive experience in both insurance and strata, and his commitment to providing the best coverage and service to his clients, Dave is a trusted and valuable member of the HUB Group of Companies.

Connect with Dave:
(604) 269-1711
Sarah Thompson
Manager, Strata Division

Sarah Thompson is Manager, Strata Division for HUB International Insurance Brokers. Sarah joined HUB International in 2012, and has 15 years of experience in the insurance industry.

Sarah’s career began with her family’s insurance brokerage, where she developed her skills in Personal Insurance while finishing high school and completing university. In 2002, Sarah moved to the insurance carrier side of the business when she joined a large Canadian insurance company as a Commercial Auto Assistant. She was quickly promoted to Commercial Property Underwriter, followed by Business Development Advisor, before accepting the position of Business Development Account Executive with a larger, multinational insurance company. In 2012, Sarah returned to the broker side of the business as Underwriting Manager with HUB International, accepting her current position as Manager, Strata Division in 2014.

As Manager of HUB’s Strata Division, Sarah oversees the general operations of the division’s employees, as well as managing and supporting the division’s sales team. Sarah works with HUB’s insurance partners to ensure the products we provide to our clients are competitive and meet their coverage needs.

In addition to her career accomplishments, Sarah has also been recognized for her educational and professional achievements. She received the Brian Greenslade Scholarship in 2002, and holds an Honours Bachelor of Business Administration (BBA) degree in Insurance and Risk Management from Wilfrid Laurier University. Sarah is also a Fellow Chartered Insurance Professional (FCIP) and a Canadian Risk Manager (CRM). She is actively involved in the insurance community as the Career Connections Ambassador for the Insurance Institute of BC, and is the Volunteer Coordinator for the Squamish 50-Mile Ultramarathon.

Connect with Sarah:
(604) 269-1732
Anna Bowman
Manager, Strata Claims

Anna Bowman is Manager, Strata Claims for HUB International Insurance Brokers. Anna joined Coastal Insurance Brokers in 1997, which became part of the HUB Group of Companies in 2011. Her experience in the insurance industry spans 28 years.

Anna began her career as a Claims Clerk with a large national insurance company, where she also held the position of Telephone Claims Adjuster, as well as Claims Examiner. In 1997, Anna transitioned to the broker side of the insurance business when she joined Coastal Insurance Brokers.

As Manager of Strata Claims, Anna is a claims advocate for HUB International’s strata clients. She works closely with adjusters and examiners, as well as our clients, to ensure that any claims issues are dealt with promptly and fairly. As Manager, Anna also produces a number of different reports for Account Managers to assist them with their clients’ renewals.

In addition to her responsibilities as Manager of Strata Claims, Anna is also on the committee for our HUB Gives initiative, a charitable and community-giving program that allows HUB employees the opportunity to donate their time and service to community projects.

As a testament to the dedication and support she displays to both clients and fellow employees, Anna was nominated for HUB’s Employee of the Year Award in 2011. Her experience and integrity ensure she is a valued member of the HUB Group of Companies.

Connect with Anna:
(604) 269-1713
Dave West
Associate Vice President, In-House Underwriting

David R. West is Associate Vice President in charge of Commercial In-House Underwriting for HUB International Insurance Brokers. David joined HUB International in 2011, and has over 30 years of experience in the insurance industry.

Prior to joining the HUB Group of Companies, David began his insurance career with a large International insurance company, before accepting a position with a large Canadian insurer as a Senior Commercial Underwriter. As a Senior Underwriter, David worked with national insurance brokers, and was responsible for selecting and underwriting new and renewal risks. In 1997, David left the insurer side of the business to accept a position with a large BC brokerage as an Account Executive, Senior Marketer, and Commercial Lines Manager.

As Associate Vice President in charge of Commercial In-House Underwriting for HUB International, David is responsible for in-house underwriting and maintenance of various insurance programs, ensuring our in-house Insurers remain profitable and our client relationships remain strong.

In addition to his day-to-day insurance responsibilities, David is also dedicated to his education, having obtained his Associate of the Insurance Institute of Canada (AIIC) designation, as well as graduating from the Business Administration Program at the Northern Alberta Institute of Technology.

With his vast insurance underwriting and sales experience, as well as his dedication to insurer and client relationships, David West is a valued member of the HUB Group of Companies.

Connect with Dave:
(604) 269-1799
Michelle Elliott
Account Executive

Michelle Elliott is an Account Manager with HUB International Insurance Brokers’ Strata Division. Michelle joined Coastal Insurance Brokers in 2007, which merged with HUB International in 2011, and has over 11 years of experience in the insurance industry.

Before joining Coastal Insurance Brokers, Michelle began her insurance career as a Personal Insurance Advisor. In 2007 she accepted the same position with Coastal Insurance, before becoming a Commercial Insurance Advisor in 2011. In 2013, Michelle accepted her current position with HUB International as an Account Manager.

As an Account Manager with HUB’s Strata Division, Michelle provides coverage and service to a number of our strata clients. She is committed to providing the highest standard of client service, which includes being flexible to the unique needs of both property managers and unit owners. Michelle is dedicated to staying up-to-date on current insurance coverages and actively participates in industry events and meetings, as well as remaining current on business issues pertaining to her clients and their industry.

Her dedication to the insurance industry extends to her education. Michelle holds both a Canadian Accredited Insurance Broker (CAIB) designation, as well as a Chartered Insurance Professional (CIP) designation. In 2013, Michelle’s exemplary work ethic was recognized by her peers when she was nominated for Employee of the Year.

Michelle’s commitment to providing the very best service, backed by strong knowledge and professionalism, ensure Michelle is a valuable member of the HUB Group of Companies, and a trusted advisor to our clients.

Connect with Michelle:
(604) 269-1723
Karen Hughes
Account Executive

Karen L. Hughes is a Commercial Account Manager with HUB International Insurance Brokers’ Strata Division. Karen joined Coastal Insurance Brokers in 2008, which merged with HUB International in 2011, and has over 15 years of insurance industry experience.

Before joining HUB International, Karen began her insurance career as an Account Manager with the insurance division of a large credit union in BC. She later accepted a position as Personal Insurance Advisor, before joining Coastal Insurance Brokers as an Insurance Advisor in the Strata Division and later accepting her current role of Account Manager.

As a Strata Account Manager, Karen assists strata clients and unit owners with their insurance and risk management needs. Forming and maintaining strong client relationships is important to Karen, and she is committed to providing her clients with information and knowledge that ensures they have a solid understanding of their coverage. Karen makes sure she is always up‐to‐date on changes within the insurance industry, attending and assisting with a number of industry events and meetings.

Karen is as dedicated to her community as she is to her clients, participating in a number of HUB Gives events including Food Drives and the JDRF Ride for Diabetes Research. Karen is also a Certified Yoga Teacher, and has been teaching others about the benefits of a yoga practice for over 3 years. With her dedication to providing clients with knowledge and expertise to give them the best coverage possible, Karen is a trusted member of the HUB Group of Companies.

Connect with Karen:
(604) 269-1718
Shelly Peterson
Account Executive

Shelly L. Peterson is an Account Manager with the Strata Division of HUB International Insurance Brokers. Shelly joined Coastal Insurance Brokers in 1997, which merged with HUB International in 2011, and has over 17 years of experience in the insurance industry.

Shelly began her insurance career when she joined Coastal Insurance Brokers as an Auto and Personal Insurance Advisor. In 2011, Shelly transitioned to the position of Commercial Insurance Advisor, before accepting her current role as Account Manager in 2014.

As an Account Manager with HUB’s Strata Division, Shelly is responsible for the insurance accounts of many strata clients. She handles both the new and renewal requirements of property managers and unit owners, providing them with the highest level of service and best insurance options available, and is always ready to answer any questions and assist with any requests.

In addition to her day to day responsibilities, Shelly is also committed to her insurance education. She actively participates in industry events, and is a Canadian Accredited Insurance Broker (CAIB).

Shelly’s extensive experience and dedication to our clients ensures she is a trusted and valued member of the HUB Group of Companies.

Connect with Shelly:
(604) 269-1710
Melanie Stefiuk
Account Executive

Melanie Stefiuk is a Commercial Account Manager with the Strata Division of HUB International Insurance Brokers. Melanie joined the HUB Group of Companies in 2002, and has over 17 years of experience in the insurance industry.

Before joining HUB International, Melanie was an Executive Assistant with a large Canadian insurance company. In 2002, Melanie joined the insurance broker side of the industry when she accepted a position with HUB International as a Customer Service Representative with our Commercial Insurance Department. Since then, she has been promoted to Commercial Insurance Marketer, Commercial Account Manager, and joined our Strata Division as an Account Manager in 2013.

As a Commercial Account Manager with our Strata Division, Melanie is responsible for providing our strata clients, including property managers and unit owners, with the best service and coverage. Melanie assists clients with new coverage, renewals, endorsements, and provides them with answers and advice to their questions and needs throughout the year.

In addition to her office responsibilities, Melanie is also committed to her education, having completed her Canadian Accredited Insurance Broker (CAIB) designation. She is also extremely committed to her community as the captain of HUBsters for the JDRF Ride for Juvenile Diabetes Research, volunteers with our HUB Gives team at food banks across the Lower Mainland, and coordinates the BC Lower Mainland Spring Insurance Soccer League. Melanie has also been an active member of the BC Landscapers and Nurseries Association (BCLNA) Auction and Golf Committees for the last six years, and is a past board member of the BC Common Ground Alliance.

Melanie’s dedication to her clients, education, and community ensure she is a valued member of the HUB Group of Companies.

Connect with Melanie:
(604) 269-1924
Michelle Topping
Account Executive

Michelle Topping is a Commercial Account Manager with HUB International Insurance Brokers’ Strata Division. Michelle joined HUB International in 2014, and has been in the insurance industry for over 10 years.

Michelle began her career in insurance with a large multi-location BC Lower Mainland insurance brokerage in 2003 as an Auto Insurance Advisor. She quickly gained experience as a Personal Insurance Advisor as well, before being promoted to Assistant Manager in 2005, and Branch Manager in 2006.

As a Commercial Account Manager with HUB’s Strata Division, Michelle is responsible for placing coverage and providing service to a number of our strata clients. This includes placing new coverage, processing renewals and endorsements, and handling any questions or requests as they arise for our property manager clients and unit owners on a daily basis.

In addition to her work responsibilities, Michelle is also committed to her insurance education. She is a Level 2 General Insurance Broker, and is currently working toward her Canadian Accredited Insurance Broker (CAIB) designation.

With her experience in a number of insurance areas, as well as her leadership background and dedication to the customer experience, Michelle is a valued member of the HUB Group of Companies.

Connect with Michelle:
(604) 269-1720
Marjorie Andersen
Account Executive

HUB International Coastal Insurance Brokers is pleased to announce the return of Marjorie Andersen to the Strata Division as an Account Executive as of September 8, 2015. 

Marjorie began her insurance career with Coastal Insurance Brokers in 1993, which merged with HUB International in 2011.  With over 20 years of experience specializing in Strata insurance, we are excited to have Marjorie return to the HUB team in 2015.

As an Account Executive with HUB’s Strata Division, Marjorie is responsible for providing insurance and risk services to a number of our strata clients. This includes placing new coverage, processing renewals and endorsements, and handling any questions or requests for our property manager clients and unit owners as they arise.

In addition to her work responsibilities, Marjorie is also committed to her insurance education. She works diligently to be on top of any changes in both the insurance and property management industries, and shares her knowledge with her clients.

With her extensive knowledge and expertise in the strata and property management space, and her dedication to providing exceptional service, Marjorie is a trusted advisor for our clients and a valuable member of the HUB Group of Companies.

Connect with Marjorie:
(604) 269-1617
Leigh-Ann Bahowrie
Insurance Advisor

Leigh-Ann Bahowrie is a Commercial Insurance Advisor with the Strata Division of HUB International Insurance Brokers.  Leigh-Ann joined Coastal Insurance Brokers in 2005, which became a part of HUB International in 2011, and has over 23 years of experience in the insurance industry.

Before joining Coastal Insurance Brokers, Leigh-Ann began her career in insurance as an Auto and Personal Insurance Advisor with a Vancouver-based insurance  brokerage.  Upon joining Coastal Insurance, Leigh-Ann became a Personal Lines Account Manager where she was responsible for the One Roof Program. Leigh-Ann transitioned to her current role asCommercial Insurance Advisor in October 2013.

As a Commercial Insurance Advisor with HUB’s Strata Division, Leigh-Ann woks with Account Managers to maintain a large number of accounts for several property management companies. She ensures renewals, new policies, and any claims are handled with the highest level of service and care.

In addition to her high service standards, Leigh-Ann is also dedicated to her education and community.  She is a Level 2 Insurance

Connect with Leigh-Ann:
(604) 269-1731
Debbie Conquergood
Claims Advisor
Connect with Debbie:
(604) 269-1714
Brenda Gendron
Insurance Advisor
Connect with Brenda:
(604) 269-1728
Doreen Prentice
Account Manager

Doreen Prentice is a Commercial Account Manager and Supervisor with HUB International Insurance Brokers’ Strata Division. Doreen joined Coastal Insurance Brokers in 1993, which became part of the HUB Group of Companies in 2011. She is a Level 2 Insurance Broker, and has over 40 years of experience in the insurance industry.

Prior to joining Coastal Insurance, Doreen was an insurance broker in Ontario, where she handled a large book of business as well as the duties of Office Manager. In 1993, Doreen joined Coastal Insurance as a Customer Service Representative, before accepting her current position as Commercial Account Manager in 2003.

As a Commercial Account Manager with HUB’s Strata Division, Doreen is responsible for the Baywest Management Corporation account, including the handling of their master policy, renewals, endorsements, and providing service to Baywest’s strata managers and unit owners. As Superivor of the Strata Division’s Commercial Insurance Advisors, Doreen oversees employees in their day-to-day responsibilities, as well as the training of new staff.

Doreen is extremely dedicated to both clients and fellow employees, which resulted in her being voted by her peers as the Coastal Insurance Employee of the Year in 2002. She is a trusted advisor to her clients, and a valuable member of the HUB Group of Companies.

Connect with Doreen:
(604) 269-1721
Sercy Alejo
Insurance Advisor
Connect with Sercy:
(604) 269-1871
Sky Sutherland
Insurance Advisor
Connect with Sky:
(604) 269-1778
Tiffany Antonio
Underwriting Manager
Connect with Tiffany:
(604) 629-1600
Kevin Gan
Insurance Advisor
Connect with Kevin:
(604) 269-1719
Farah Hasham
Insurance Advisor
Connect with Farah:
(604) 269-1763
Mena Oliveira
Insurance Certificate Service Representative
Connect with Mena:
(604) 269-1865
Grace Wang
Account Executive

Grace Wang is an Account Executive with HUB International Insurance Brokers’ Strata Division, located in Burnaby, BC.  Grace joined HUB International in 2014, and has been in the insurance industry since 2012.

Before becoming an insurance broker, Grace’s career was in the IT industry first as an IT Manager, and then as a Software Release Manager for a Fortune 100 computer company.  Grace left IT to become a business coach in order to help people achieve their dreams of owning a successful business, and still enjoys personal training in her leisure time.  In 2012, Grace became a Commercial Program Manager with an insurance brokerage in the Vancouver area, before joining HUB International’s Commercial Insurance Department as an Account Manager.  In 2016, she transferred her skills to HUB’s Strata Division.

As an Account Executive, Grace is responsible for developing and placing insurance coverage for both new and existing strata clients.  She is also a member of HUB International’s Joint Health and Safety Committee, which is responsible for ensuring that a safe working environment is in place.

In addition to being an insurance professional, Grace also holds a Bachelor of Computer Science degree, is an ACE Certified Personal Trainer, has been a member of Toastmasters, and is currently working toward her Canadian Accredited Insurance Broker (CAIB) designation.  She has also been a volunteer with the Canadian Breast Cancer Foundation.

With her strong education and leadership background, Grace is a valuable member of the HUB Group of Companies.

Connect with Grace:
(604) 269-1628
Ray Monteith
Senior Vice President Risk Control Services Leader

Ray Monteith is Senior Vice President and Risk Control Services Leader of HUB International’s Canadian operations.  Ray works out of the Burnaby, BC office and joined the HUB Group of Companies in 2014.

For the past fifteen years, Ray has been a Risk Management Consultant providing evaluations and risk mitigation strategies to a broad range of clients, including various agencies of federal, provincial, and municipal governments across Canada.  He has also worked extensively with institutions, universities, heavy industry, and major insurance companies.

Prior to joining HUB International, Ray served as the Director of Regional Operations for SCM Risk Management Services, where he was responsible for RMS operations throughout the four western provinces and the territories.  Prior to that role, Ray spent six years with the Insurers' Advisory Organization (IAO) as a Senior Loss Control Consultant assuming responsibility for highly protected commercial risks, special hazard and institutional surveys, as well as construction plan reviews, course of construction inspections, municipal liability surveys, and municipal fire protection evaluations with the Fire Underwriters Survey. Ray has also been engaged in research on hazardous materials decontamination protocols with the Simulation and Training Exercise Collaboratory (SIMTEC) project through the Office of Applied Research at the Justice Institute of British Columbia.

As Risk Control Services Leader with HUB International, Ray is responsible for directly managing and servicing the Risk Services Team in Western Canada, as well as working closely with HUB’s Canadian corporate and regional leadership to ensure HUB’s Risk Services Team is fully coordinated and deployed across the nation.  Ray also sits on HUB International’s Risk Services Leadership Team.

Ray holds a Master of Arts degree in Disaster and Emergency Management from Royal Roads University, as well as the Canadian Risk Management (CRM) designation.  He is a member of the Society for Risk Analysis, the Risk and Insurance Management Society, and the Global Risk Management Institute.

With his broad technical experience and leadership in property protection, life safety, and organizational resilience, Ray is a key contributor and valuable member of HUB International, and a trusted advisor to our many clients.

Connect with Ray:
(604) 269-1962
Mike Thompson Jr.
Physical Risk Inspector
Connect with Mike:
(604) 269-1000

Claims

For claims contact 604.269.1010. 

For after hours claims contact 1.866.55.COAST (1.866.552.6278).

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